At Pikamore, your privacy and the security of your personal information are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our food ordering services. By using Pikamore, you agree to this Privacy Policy.
We may collect the following types of information:
Personal Information:
When you register or place an order, we may collect your name, email address, phone number, delivery address, and other details needed to provide our services.
Order Information:
We collect details about your orders, including items ordered, delivery instructions, payment confirmation, and order history.
Payment Information:
Payments are processed securely through Paystack. We do not store your card details. All transactions are handled according to Paystack’s privacy and security policies.
Bank Information:
If you provide bank details for refunds, we use them only to process those transactions securely.
Usage Data & Device Information:
We may collect data on how you interact with Pikamore, including IP address, device type, operating system, app usage, and performance data.
Cookies and Tracking Technologies:
Pikamore may use cookies or similar mobile app technologies (such as SDKs) to personalize your experience, monitor app performance, and understand how our services are used. You can control tracking preferences through your device settings.
Third-Party Services:
We may receive information from or share information with trusted partners, including restaurants, delivery partners, payment processors, analytics providers, and hosting providers.
We use your information to:
Provide, operate, and maintain our services, including customer support.
Process payments and refunds securely.
Personalize your experience and improve our app based on usage patterns.
Send updates, notifications, and other communications about your account and orders.
Share relevant order information with restaurants and delivery partners to fulfill your orders.
We retain personal data as long as necessary to provide services, comply with legal obligations, or for financial reporting purposes. If you close your account, we will delete or anonymize your data unless we are legally required to retain it.
We use technical and organizational measures to protect your data, including:
Encryption: Sensitive information such as passwords is encrypted.
Access Controls: Only authorized personnel can access your data based on necessity.
In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.
We do not sell your personal data. We may share your information with:
Restaurants and delivery partners to process orders and deliveries.
Payment processors like Paystack for secure transactions.
Analytics and hosting providers to improve and maintain our services.
Legal authorities if required by law or to prevent fraud or harm.
Cross-Border Transfers: If your data is transferred outside your region, we ensure appropriate safeguards, such as standard contractual clauses.
We may process your information for the following legal reasons:
Contractual Necessity: To provide you with our services and fulfill your orders.
Legitimate Interests: To operate, maintain, and improve our app.
Consent: When you provide explicit consent for specific purposes.
Legal Obligations: To comply with applicable laws, financial reporting, or law enforcement requests.
You have the right to:
Access and receive a copy of the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Object to certain types of data processing.
Request data portability in a structured, machine-readable format.
Withdraw consent at any time (without affecting prior lawful processing).
Request human review if automated decisions affect your rights.
To exercise your rights, contact us at the address below or via your account settings. We may verify your identity before processing requests.
Pikamore is not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from minors. Any such data discovered will be deleted promptly.
Pikamore uses cookies and similar app technologies for:
Essential app functionality
App performance monitoring
Personalization and analytics
You can manage tracking preferences through your device settings. Essential app functions may not work properly if tracking is disabled.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the effective date.
If you have questions or concerns about this Privacy Policy, please contact us at:
Pikamore
10b Itohan Avenue, Off Obafemi Awolowo Way,
Ikeja, Lagos, Nigeria
Email: admin@pikamore.com
Effective Date: 14th January 2026